Frequently Asked Questions (FAQ)

Our studio is located in Rolesville, NC, at the corner of N. Main St. and E. Young St., situated in the warehouse directly behind the Main Street Collective. Look for our building signage and a white Nissan Xterra parked outside when the shop is open. Walk right in—no need to knock! Every project is handled directly by our dedicated solo craftsman, and we look forward to discussing your custom framing needs.Directions on our Google Maps Business Profile

To keep our focus on quality and material standards, we operate a fully equipped studio space rather than a traditional retail storefront. Our open-concept warehouse environment includes full design capabilities with a wide selection of moulding corner samples, mat board options, and framed displays right where the actual crafting takes place. Every project is handled directly by a dedicated solo craftsman using research-backed methods and Conservation and Museum-grade materials. Friendly pets are welcome on a leash, and we ask that children be well supervised around our heavy tools and equipment (which remain safely disconnected when not in use).

No appointment is necessary—walk-ins are always welcome! While SecondMoonshot operates out of an open studio space rather than a traditional retail storefront, we feature full design capabilities for custom frame design sessions, order drop-offs, and pick-ups. We are typically in the studio from 9:00 AM to 5:00 PM, Monday through Saturday, and keep our Google Maps Business Profile continuously updated with our latest operating hours. Every project is handled directly by a dedicated solo craftsman using research-backed methods and Conservation and Museum-grade materials, all backed by our Lifetime Workmanship & Materials Guarantee. You can also text or call me with your ETA at 919-520-2577 before you leave if you are coming from out of town.​If you want to book an appointment, use the "Book Appt" option in the menu under Contact.

Yes, our studio is fully climate-controlled year-round to protect sensitive paper, textiles, and fine art. During the summer, we maintain a studio temperature of 78°F with relative humidity strictly kept below 50% to prevent moisture damage and mold growth. In winter, the workspace is held at a steady 66°F. Maintaining stable humidity and temperature levels is an essential part of our research-backed approach to Conservation and Museum-grade framing.

Turnaround time depends on material availability and the technical complexity of your project. As a dedicated solo craftsman studio, we prioritize individual care and precise assembly over mass production.In-Stock Materials: Projects using our in-stock moulding, matting, and UV-filtering glass are typically completed in 3 to 5 business days.Special-Order Materials: If your design requires specialized mouldings, mats, or Conservation and Museum-grade glazing, allow an additional 2 to 3 business days.Complex & Technical Projects: Specialized jobs—such as 3D object mounting, custom textile mounting, or intricate structural fabrication—generally require 10 to 14 business days to perform necessary material testing and custom-engineer safe, reversible display solutions.Expedited Service: If you need a quick turnaround, we can often complete your framing in 1 to 2 business days using in-stock materials at no additional rush charge.Every project, regardless of timeframe, is backed by our full Lifetime Workmanship & Materials Guarantee.If you request a quote from us, we will provide an estimated turnaround for your order along with your pricing estimate/quote. If there is anything that will notably impact the expected turnaround of your order, it will be communicated to you at that time.

Yes, SecondMoonshot carries specialized 'Items in Trust' insurance coverage exceeding $50,000 to protect artwork, textiles, and collectibles while they are in our care. Coverage limits are regularly reviewed and can be adjusted for exceptionally high-value pieces upon request. Please note that for insurance claims involving rare or high-value items, a recent formal appraisal from a reputable, certified firm is required. Every completed project is crafted using research-backed methods and Conservation and Museum-grade materials, all backed by our full Lifetime Workmanship & Materials Guarantee.

While we handle every piece with extreme care and take every precaution to protect your artwork throughout assembly, unforeseen accidents can happen. SecondMoonshot takes full personal accountability if an item is damaged while in our care, and we will work directly with you to resolve, restore, or compensate for the issue. For your peace of mind, SecondMoonshot carries extensive 'Items in Trust' insurance coverage exceeding $50,000. During our initial consultation and quoting process, we document the agreed-upon value of your piece and note if an item is irreplaceable. For rare or high-value items, bringing a recent formal appraisal from a reputable service prior to framing helps us establish clear documentation from day one. Every completed project leaves our studio backed by our full Lifetime Workmanship & Materials Guarantee.

SecondMoonshot is committed to your complete satisfaction. If you ever have concerns regarding your completed project, we encourage you to bring them directly to our attention. Our immediate priority is resolving any questions around design, material standards, or structural integrity at no additional cost to you. We focus on constructive, real-world solutions to ensure your artwork is presented exactly as envisioned. If we are ultimately unable to provide a solution that meets your expectations, you may return the custom materials to SecondMoonshot for a full refund. Every completed project leaves our studio backed by our full Lifetime Workmanship & Materials Guarantee.

No, never. Our pricing structure is built on complete transparency. We begin with a clear baseline price list for materials, and as we finalize your tailored frame design, we adjust the final quote to ensure you receive exceptional value while allowing our studio to operate sustainably. We actively encourage clients to compare our quotes with other framing options—we are that confident in the value, quality, and care we provide.Because SecondMoonshot operates as a zero-debt studio with low overhead and fully owned equipment, we do not carry the massive real estate expenses of a traditional retail storefront. As a dedicated solo craftsman, my goal isn't extracting maximum profit, but delivering superior quality, meticulous detail, and genuine satisfaction with every project. Every piece that leaves our studio is crafted with research-backed techniques and Conservation and Museum-grade materials, all protected by our Lifetime Workmanship & Materials Guarantee.​Here is a sample quote/work order:'

No, because SecondMoonshot operates as a dedicated solo craftsman studio focused strictly on framing consultations and project pickup, we do not have public or client restroom facilities available. We recommend planning accordingly prior to your appointment.

That would be the custom font called "SecondMoonshot" which was created by one of my daughters (Carrie). She is heavily involved in our company branding and thought a custom font would be a nice touch and I thought having it looks like real handwriting would be cool. So she based the font solely on her handwriting characters. Free for the asking, but its not perfect, but close enough.